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Setting Up Your Portal Account

This page covers everything you need to get started with the DTC Client Portal — whether you're brand new to DTC, you've been a DTC contact for a while and are setting up portal access for the first time, or you just need to reset your password.

Access the portal at my.dtctoday.com anytime from any web browser.

If You've Never Used the Portal Before

This is the standard new-account path. Follow these steps if your email address has never been associated with DTC.

  1. Go to my.dtctoday.com and find the "New here?" section.
  2. Enter your work email address and click Sign Up.
  3. Enter your office's main phone number. The portal uses this to find your practice in our system. Only locations matching that number will appear.
  4. Select your office from the list.
  5. Fill in your name, job title, and department. You can also add a mobile number (optional).
  6. Choose a password. Requirements are displayed on the form.
  7. Click Create Account.
  8. Check your email for a message with the subject "Verify Your Email Address." Click the link inside.

After clicking the verification link, you'll see a confirmation screen letting you know your request is in. Our team reviews every new account and assigns the right access level for your role. You'll get a welcome email when you're all set.

Note: Verifying your email is not the same as having portal access. Our team still needs to confirm your account and assign your role. This step typically takes one business day.

If You're an Existing DTC Contact Setting Up Portal Access

If DTC has been managing your IT for a while, you may already be in our system as a contact — but without a portal account set up. In that case, you'll follow a slightly different path that lets you set your password in the same step as confirming your email.

  1. Go to my.dtctoday.com and enter your work email address in the "New here?" field.
  2. If you're already in our system, the portal will recognize your email and show a message along the lines of "We have you as a contact — we'll send a setup email."
  3. Click Send Setup Email.
  4. Check your inbox for a message with the subject "Complete Your DTC Client Portal Setup." Click Confirm Email & Set Password.
  5. The page will show your name and email address (read-only). Enter your new password and confirm it, then click Complete Setup.

After completing setup, you'll see a confirmation screen. Our team will review your account and assign your access role. You'll receive a welcome email when everything is ready.

If You Already Had Portal Access and Forgot Your Password

  1. Go to my.dtctoday.com.
  2. Click Sign In, then click Forgot your password?
  3. Enter your email address and click Send Reset Link.
  4. Check your inbox for a password reset email. Click the link.
  5. Enter your new password and confirm it, then click Set Password.
  6. You can now sign in with your new password.

You can also reach this same flow from the sign-up page: enter your email in the "New here?" field and, if the portal recognizes your email as already verified, it will offer to send a password reset instead.

What Happens After You Sign Up

Once you've verified your email (either by clicking the verification link or by completing the combined setup flow), our team is notified automatically. Here's what happens on our end:

  1. A DTC team member reviews your signup request.
  2. We confirm that your email is associated with an active DTC client organization.
  3. We assign your portal role based on your job responsibilities (your office administrator may coordinate this with us).
  4. You receive a welcome email letting you know your account is active.

Portal access is role-based. Depending on what your organization needs you to do, you may be set up as an End User, Site Manager, Approver, Billing contact, or Admin. If you're not sure what role you need, ask your office administrator or reach out to us at helpdesk@dtctoday.com.

Troubleshooting

I didn't receive the email. Check your spam or junk folder first. The email comes from DTC's support address. If it's not there after a few minutes, go back to my.dtctoday.com, enter your email again, and request a new link. If you still have trouble, contact helpdesk@dtctoday.com.

I entered my email and the portal says I already have an account. If you see a message directing you to sign in or reset your password, your email is already registered. Use the Forgot your password? link on the sign-in page if you can't remember your credentials. If you believe this is an error, contact helpdesk@dtctoday.com.

I entered the wrong email address. Contact helpdesk@dtctoday.com so we can sort out the account. Don't create a second account with a different email — it will create a duplicate contact in our system.

I verified my email but still can't sign in. Email verification is just the first step. Your account also needs to have a portal role assigned by our team. If it's been more than one business day since you verified and you haven't received a welcome email, contact helpdesk@dtctoday.com and reference the email address you used to sign up.

I'm getting a "password doesn't meet requirements" error. Password requirements are shown on the form. Generally: minimum length, at least one uppercase letter, one number, and one special character. The exact requirements are set by DTC's security policy and are displayed on the screen when you set your password.

Need Help?

  • Portal access questions: Email helpdesk@dtctoday.com
  • Billing questions: Email accounting@dtctoday.com
  • General IT support: Submit a ticket through the portal or email helpdesk@dtctoday.com
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