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Billing and Invoices

The Billing section lets you view invoices, make payments, download invoice PDFs, and submit billing questions.

Viewing Your Invoices

Click Billing in the navigation bar to see all invoices for your organization. The page shows:

  • Invoices sorted by date, with the most recent at the top
  • Credit notes (if any) in a separate section

Each invoice in the list shows:

  • Invoice number
  • Date
  • Total amount
  • Amount due (if there's an outstanding balance)
  • Status (paid, partially paid, or unpaid)

Click any invoice to see the full details.

Invoice Details

When you open an invoice, you'll see:

  • Line items with descriptions, quantities, and amounts
  • Tax breakdown and total
  • Amount due (the remaining balance after any payments)
  • Payment history showing all payments made against this invoice
  • Related quote (if the invoice was generated from an approved quote, with a link to view it)
  • Related ticket (if the invoice is tied to a support ticket, with a link to view it)

Making a Payment

If an invoice has an outstanding balance, you can pay it directly through the portal.

  1. Open the invoice you want to pay.
  2. Click Pay Invoice.
  3. You'll see the amount due and a secure payment form.
  4. Choose a saved payment method or enter new card details.
  5. Click Pay to complete the transaction.

After a successful payment, you'll see a confirmation page. You'll also receive an email receipt.

Note: Payments are processed securely through Stripe. DTC never sees or stores your full card number.

Downloading an Invoice PDF

To get a PDF copy of an invoice:

  1. Open the invoice.
  2. Click the Download PDF button.
  3. The PDF will open in your browser. From there you can save it or print it.

Asking a Billing Question

If you have a question about an invoice, a charge, or anything billing-related:

  • From the Dashboard: Click Billing question? on the Billing card.
  • From the Billing page: Click the New Billing Request button.

A form will pop up where you can describe your question. Submit it and our billing team will respond.

You can also email accounting@dtctoday.com directly.

Credit Notes

Credit notes appear in a separate section on the Billing page. These represent credits applied to your account, such as refunds or billing adjustments.

Payment Information

  • Accepted methods: All major credit cards (Visa, Mastercard, Amex, Discover) and ACH bank transfers.
  • Recurring payments: Set up by default for the first of each month.
  • Invoices are due upon receipt. Recurring bills are charged automatically on the first.
  • Late payments: After 15 days without payment on a recurring bill, your account may be placed on credit hold, which prevents new ticket submissions until the balance is resolved.
  • Bounced ACH payments carry a $12 fee per transaction.

To manage your saved cards and bank accounts, see the Payment Methods section of this guide.

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