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Backup & Data Protection Standards This document defines DTC's backup philosophy, tiered service models, RPO/RTO commitments, retention policies, immutability requirements, and backup verification methodology. It is the authoritative reference for how we prote...

⚠️ WARNING: ALL BACKUPS MUST BE TESTED AFTER SETUP. Configuring a backup plan is not the end of the job. After the first successful backup completes (typically within a few days of deployment), perform a test file restore to confirm the backup is producing usa...

This page defines DTC's standards for backing up SaaS platforms (Microsoft 365, Google Workspace, etc.). SaaS backup is separate from endpoint/server backup but follows the same retention philosophy defined in the Backup & Data Protection Standards. Retention...

DTC's standardized naming convention for all managed devices... network equipment, servers, workstations, peripherals, and infrastructure. One naming scheme across all device types. Format {location}-{devicelocation}-{role}{sequence} Components ComponentDescri...

Backup Management Platform Setup Guide for DTC Inc. Introduction This guide provides step-by-step instructions for creating MSP360 (formerly CloudBerry) backup management accounts for new DTC employees. MSP360 is DTC's centralized backup monitoring and manage...

The DTC Client Portal is your one place to manage everything related to your IT support with DTC. You can submit and track support tickets, review and approve quotes, view and pay invoices, manage payment methods, and communicate with your account team. You ca...

The Dashboard is the first thing you see after signing in. It gives you a quick snapshot of what needs your attention across your account. What's on the Dashboard Your Dashboard shows up to three summary cards across the top, depending on your role: Quotes Ca...

The Service Tickets section is where you submit IT support requests and track their progress. Whether it's a computer problem, a software question, or a network issue, this is the place to let DTC know. Viewing Your Tickets Click Service Tickets in the naviga...

The Quotes section is where you review, approve, or reject proposals from DTC for new equipment, services, or projects. Viewing Your Quotes Click Quotes in the navigation bar to see all quotes for your organization. Each quote shows: Quote number Title descr...

The Billing section lets you view invoices, make payments, download invoice PDFs, and submit billing questions. Viewing Your Invoices Click Billing in the navigation bar. The page is organized into tabs: Billing Requests shows any billing questions or inquir...

The Approvals page is your central hub for everything that needs your review or response. This includes quote approvals, ticket approvals, closure confirmations, and feedback requests. Click Approvals in the navigation bar to get there. If there are items wait...

The Payment Methods page lets you manage the credit cards and bank accounts on file for your organization. You can add new methods, remove old ones, and set a default for automatic payments. To get there, click the gear icon in the top-right corner of the port...

The Your Account Team section is a dedicated space for conversations with your DTC account manager. This is separate from technical support tickets and is meant for discussions about your account, services, contracts, or anything that isn't a break/fix issue. ...

The Profile page lets you update your contact information. Keeping your details current helps us reach you quickly when we need to and ensures your records stay accurate. To get there, click the gear icon in the top-right corner of the portal and select Profil...

Quick answers to common questions about the DTC Customer Portal. Account and Access I signed up but can't access anything. What's going on? After you sign up and verify your email, our team needs to confirm your identity with your organization before granting...

Generated from HaloPSA's SQL Server INFORMATION_SCHEMA.COLUMNS via the DTC Dash Report API. Source: dtc-dash schema introspection | Last refreshed: 2026-03-19 Database: SQL Server (dbo schema) | Tables: 853 (846 base tables, 7 views) | Columns: 17,624 Summary ...

All 29 tables in the Integrations (General) category. Table Type Columns Key ConnectedInstance BASE TABLE 7 ExternalLink BASE TABLE 28 IncomingWebhook BASE TABLE 17 IncomingWebhookAttempt BASE TABLE 6 IntegrationConfiguration BASE TABLE 23 ...

All 83 tables in the Vendor Integrations category. Table Type Columns Key AWSDetails BASE TABLE 29 AddigyDetails BASE TABLE 25 AdobeAcrobatDetails BASE TABLE 13 AdobeCommerceDetails BASE TABLE 10 AmazonSellerDetails BASE TABLE 11 ArmisDet...