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Overview DTC Inc. holds all vendors to a high standard, especially those providing products, platforms, or services critical to our operations, client delivery, or infrastructure. This document outlines our baseline requirements for security, technical intero...

📘 Purpose This guide helps DTC team members properly document and migrate non-client-specific technical knowledge into Bookstack. This ensures consistent formatting, easy access, and high value for internal teams. Note: Bookstack is the official place for gen...

“Simplicity breeds security.” Imagine opening a book that promises to make the complex world of IT support feel as effortless as turning a page. That’s exactly what the DTC Client Portal is designed to do for you and your team. Why this portal exists Our sing...

Getting Started What is the Client Portal? The Client Portal is your all-in-one platform to submit support tickets, communicate with our team, access helpful resources, and request IT services or solutions — all in one place. How do I access the Client Po...

What Is “Top Level” in HaloPSA? Definition “Top Level” is a custom, extra organizational field in HaloPSA that lets you group Clients however you like. How We Use It at DTC We combine two pieces of information into every client’s Top Level: Industry (e.g....

ZeroTier is used for secure network access to connect devices anywhere in the world as if they were on the same physical network. This guide outlines how to sign in for the first time and how to reauthenticate. First Time Sign In Follow these instructions ...

This is the go-to place for all things DTC tech — from everyday IT basics to advanced specialties. You'll find professional, reliable documentation and insights that power our teams and keep us on point. Can't see some documents or getting "page not found" err...

DTC Beta Tester User Guide Welcome to the DTC Beta Testing Program! We’re excited to have you help us refine and improve our new tools. This guide will walk you through what to assess, how to provide feedback, and what you can expect from us during the beta...

Hi Beta Tester! Thank you again. Here are a few scenarios we'd like to encourage you to explore during the Beta Test phase. The goal here is to: Validate usabilityPerformance, and Functionality  1. First-Time Client Login  Receive welcome email → Set pas...

This document provides a comprehensive overview of the workstation configuration and optimization scripts in the enhancement/workstation-standards feature branch. Overview These PowerShell scripts are designed for MSP deployment via RMM platforms to standard...

You probably recognize this screen, if not a screenshot is below. This is what to do when you see the Bitlocker Recovery Screen!Bitlocker Recovery Key Entry Guide When you see the blue "Bitlocker recovery" screen: Step 1: Press Esc to open more recovery opti...

DTC Security Services vs Black Talon Security A comparison of DTC's security offerings against Black Talon Security for transparent positioning and sales conversations. Last updated: March 2026 | Owner: Nate Smith Blackpoint CompassOne — What DTC Has Access T...

How to Sign Up for BookStack BookStack is where DTC keeps internal knowledge — SOPs, guides, policies, and technical documentation. Signing in with your DTC Microsoft account gives you access to private content that isn't visible to the public. What You'll Nee...