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Clients & Sites Endpoints (cont.)
Clients & Sites (continued) Area (Client) — continued GET /Client — List Clients (continued) ParameterTypeDescription idonlybooleanReturn only Area IDs (not compatible with pagination) includeactivebooleanInclude active clients includeazuretenantsbooleanInclud...
Chat & Collaboration Endpoints (cont.)
Chat & Collaboration (continued) MicrosoftTeams GET /MicrosoftTeams/Get Returns Microsoft Teams integration configuration. No query parameters. MicrosoftTeamsMapping GET /MicrosoftTeamsMapping Returns all Microsoft Teams channel mappings. No query parameters....
Social Media & CRM Endpoints
Social Media, CRM & Notifications FacebookDetails Manage Facebook integration configurations for creating tickets from Messenger messages, posts, ratings, and ads. GET /FacebookDetails Summary: List of FacebookDetails Returns multiple FacebookDetails. Requires...
Knowledge Base Endpoints
Knowledge Base KBEntry GET /KBArticle Summary: List of KBEntry Returns multiple KBEntry objects. Requires authentication. Query Parameters: NameTypeDescription activeinactivestringFilter on active/inactive assets — comma separated, first value true or false fo...
Knowledge Base Schema
Schemas KBEntry The primary KB article object used for both reads and writes. PropertyTypeDescription idintegerUnique KB article ID. namestringArticle title. descriptionstringArticle body/description (plain text). description_htmlstringArticle description in H...
Invoice Endpoints
Invoices & Billing InvoiceHeader GET /Invoice — List InvoiceHeader Returns multiple InvoiceHeader records. Requires authentication. Query Parameters NameTypeDescription advanced_searchstringAdvanced search string asset_idintegerFilter by specified asset awaiti...
Social Media & CRM Endpoints (cont.)
Opps (continued) GET /Opportunities (additional parameters) ParameterTypeDescription order2stringSecondary sort field startdatestringStart date (for use with datesearch) enddatestringEnd date (for use with datesearch) datesearchstringDate field to search — e.g...
Invoice Schema
Schemas InvoiceHeader The core invoice object used for both standard and recurring invoices. PropertyTypeDescription idintegerInvoice ID client_idintegerAssociated client ID client_namestringClient display name sitenumberintegerSite ID site_namestringSite disp...
Email & Communications Endpoints
Email & Communications Mail Endpoints for processing inbound mail from various email providers via the HaloIntegrator. POST /Mail/Azure Process an Azure/Microsoft 365 email message. No request body schema documented. POST /Mail/Integrator/Azure Process an Azu...
Email & Communications Endpoints (cont.)
Email & Communications (continued) IncomingEmail (continued) POST /incomingemail Create incoming email records. Request Body: Array of IncomingEmail objects Key IncomingEmail fields: FieldTypeDescription idintegerRecord ID mbidintegerMailbox ID agentidintegerA...
System Config Endpoints
System Configuration & Administration This section covers system-level configuration endpoints: custom fields, screen layouts, SLAs, service catalog, reporting, attachments, automation, integrations, and administrative utilities. Most resources follow standard...
System Config Endpoints (cont.)
Attachments & Documents Attachment File attachments on tickets, actions, and other entities. GET /Attachment — List attachments. Key parameters: ParameterTypeDescription ticket_idintegerReturn attachments for this ticket. action_idintegerReturn attachments fro...
Cybersecurity
Cybersecurity guidance, best practices, and resources for DTC clients.
Cybersecurity Best Practices Checklist
This Cybersecurity Best Practices Checklist is Provided by DTC Inc. | Reviewed Annually | Version 1.0 — March 2026 This checklist outlines the cybersecurity practices DTC recommends and, where applicable, actively enforces for all managed clients. Use it to as...
Backup & Data Protection
DTC's backup philosophy, tiered service models, RPO/RTO targets, retention standards, immutability requirements, and backup testing methodology.
Backup & Data Protection Standards
Backup & Data Protection Standards This document defines DTC's backup philosophy, tiered service models, RPO/RTO commitments, retention policies, immutability requirements, and backup verification methodology. It is the authoritative reference for how we prote...
NinjaOne Image Backup Plan Configuration Standard
⚠️ WARNING: ALL BACKUPS MUST BE TESTED AFTER SETUP. Configuring a backup plan is not the end of the job. After the first successful backup completes (typically within a few days of deployment), perform a test file restore to confirm the backup is producing usa...
SaaS Backup Standards
This page defines DTC's standards for backing up SaaS platforms (Microsoft 365, Google Workspace, etc.). SaaS backup is separate from endpoint/server backup but follows the same retention philosophy defined in the Backup & Data Protection Standards. Retention ...