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Server Networking Standards
DTC standards for server network configuration across all managed client environments. These apply to physical Hyper-V hosts, virtual machines, and standalone servers. Hyper-V Host Networking VLAN Placement Hyper-V hosts are always placed on the INFRA VLAN. Th...
Device Naming Convention
DTC's standardized naming convention for all managed devices... network equipment, servers, workstations, peripherals, and infrastructure. One naming scheme across all device types. Format {location}-{devicelocation}-{role}{sequence} Components ComponentDescri...
MSP360
MSP360/Cloudberry backup platform operations and account management.
How to Create MSP360/Cloudberry Accounts for New Employees
Backup Management Platform Setup Guide for DTC Inc. Introduction This guide provides step-by-step instructions for creating MSP360 (formerly CloudBerry) backup management accounts for new DTC employees. MSP360 is DTC's centralized backup monitoring and manage...
MariaDB Crash-Consistent Backup — Missing InnoDB Tablespace Files
Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms Veeam backup completes successfully (Agent or Hyper-V level). After restore (IR or Full VM Restor...
Veeam IR Mount Instability During OS-Level Changes
Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms A VM running via Veeam Instant Recovery (IR) BSODs during Windows cumulative update installation....
Project Management
SOPs
PROJECT MANAGER Standard Operating Procedure 1. Purpose This SOP defines the daily and weekly workflow for the Project Manager role at DTC, Inc. It covers how to manage the active project board, maintain consistent client communication, track procurement and...
SOPs
DTC, Inc.SALES ENGINEERStandard Operating Procedure 1. Purpose This SOP defines the Sales Engineer (SE) workflow at DTC, Inc. — covering system design for server and workstation solutions, procurement coordination for HaloPSA part numbers, and build verifica...
Items Field Inspection & Bulk Updates
PowerShell utilities for inspecting Items API fields and performing bulk updates via HaloPSA API. Overview These scripts provide field-level inspection and bulk update capabilities for the Items (Inventory) module. Useful for troubleshooting, data cleanup, and...
NinjaRMM → Halo PSA GUID Sync — Setup & Operations
Overview This page documents the setup and ongoing operation of the automated GUID sync between NinjaRMM and Halo PSA. The sync reads the DTC Org GUID custom field from each NinjaRMM organization and writes it to the DTC Client GUID custom field in Halo PSA fo...
Veeam & BDR Troubleshooting Guide
Audience: T1 / T2 / T3 Purpose: Quick triage and routing to detailed troubleshooting procedures How to Use This Guide This is a decision tree to quickly identify the issue category and route to the appropriate detailed troubleshooting page. Start with the symp...
BDR Storage Alerts & Capacity Issues
Audience: T1 / T2 / T3 Version: 1.7 Last Updated: October 2026 Applies To: Veeam BDR appliances (all models) with local repository storage Overview This guide addresses BDR storage capacity alerts and related backup failures. Covers both immediate remediation ...
Agent & Endpoint Offline
Audience: T1 / T2 / T3 Version: 1.0 Last Updated: April 2026 Overview This guide addresses scenarios where a Veeam Agent or backup-managed endpoint shows as offline or not communicating in the Veeam console. Common symptoms: Agent shows "Offline" or "Unavail...
Performance & Slow Backups
Audience: T1 / T2 / T3 Version: 1.0 Last Updated: April 2026 Overview This guide addresses backup jobs that complete successfully but take excessive time, or jobs with very low throughput (<5 MB/s on gigabit network). Common symptoms: Job runs for hours but ...
BDR Offline & Connectivity
Audience: T1 / T2 Version: 1.3 Last Updated: August 2026 Overview This guide addresses scenarios where the BDR appliance itself is unreachable — cannot ping, RDP, or access the Veeam console. Common symptoms: Cannot ping BDR IP address RDP connection refused o...
Adding & Replacing Computers in Veeam BDR
Field Details Category Backup & Disaster Recovery Author DTC Date April 2026 Version 1.0 Audience T1/T2/T3 Platform Veeam Backup & Replication 13.x (Enterprise Edition) 1. Purpose This SOP covers adding new computers and replacing existing...
Veeam Console Connection & Permission Errors
Audience: T1 / T2 Version: 1.0 Last Updated: April 2026 Applies To: Veeam Backup & Replication (all versions) Overview This guide addresses connection errors when opening the Veeam Backup & Replication console, specifically permission denied errors related to...