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Backup & Data Protection Standards This document defines DTC's backup philosophy, tiered service models, RPO/RTO commitments, retention policies, immutability requirements, and backup verification methodology. It is the authoritative reference for how we prote...

⚠️ WARNING: ALL BACKUPS MUST BE TESTED AFTER SETUP. Configuring a backup plan is not the end of the job. After the first successful backup completes (typically within a few days of deployment), perform a test file restore to confirm the backup is producing usa...

This page defines DTC's standards for backing up SaaS platforms (Microsoft 365, Google Workspace, etc.). SaaS backup is separate from endpoint/server backup but follows the same retention philosophy defined in the Backup & Data Protection Standards. Retention...

DTC's standardized naming convention for all managed devices... network equipment, servers, workstations, peripherals, and infrastructure. One naming scheme across all device types. Format {location}-{devicelocation}-{role}{sequence} Components ComponentDescri...

Backup Management Platform Setup Guide for DTC Inc. Introduction This guide provides step-by-step instructions for creating MSP360 (formerly CloudBerry) backup management accounts for new DTC employees. MSP360 is DTC's centralized backup monitoring and manage...

Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms Veeam backup completes successfully (Agent or Hyper-V level). After restore (IR or Full VM Restor...

Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms A VM running via Veeam Instant Recovery (IR) BSODs during Windows cumulative update installation....

PROJECT MANAGER Standard Operating Procedure   1. Purpose This SOP defines the daily and weekly workflow for the Project Manager role at DTC, Inc. It covers how to manage the active project board, maintain consistent client communication, track procurement and...

DTC, Inc.SALES ENGINEERStandard Operating Procedure   1. Purpose This SOP defines the Sales Engineer (SE) workflow at DTC, Inc. — covering system design for server and workstation solutions, procurement coordination for HaloPSA part numbers, and build verifica...

PowerShell utilities for inspecting Items API fields and performing bulk updates via HaloPSA API. Overview These scripts provide field-level inspection and bulk update capabilities for the Items (Inventory) module. Useful for troubleshooting, data cleanup, and...

Overview This page documents the setup and ongoing operation of the automated GUID sync between NinjaRMM and Halo PSA. The sync reads the DTC Org GUID custom field from each NinjaRMM organization and writes it to the DTC Client GUID custom field in Halo PSA fo...

Audience: T1 / T2 / T3 Purpose: Quick triage and routing to detailed troubleshooting procedures How to Use This Guide This is a decision tree to quickly identify the issue category and route to the appropriate detailed troubleshooting page. Start with the sym...

Audience: T1 / T2 / T3 Version: 1.6 Last Updated: April 2026 Applies To: Veeam BDR appliances (all models) with local repository storage Overview This guide addresses BDR storage capacity alerts and related backup failures. Covers both immediate remediation (f...

Audience: T1 / T2 / T3 Version: 1.0 Last Updated: April 2026 Overview This guide addresses scenarios where a Veeam Agent or backup-managed endpoint shows as offline or not communicating in the Veeam console. Common symptoms: Agent shows "Offline" or "Unavail...

Audience: T1 / T2 / T3 Version: 1.0 Last Updated: April 2026 Overview This guide addresses backup jobs that complete successfully but take excessive time, or jobs with very low throughput (<5 MB/s on gigabit network). Common symptoms: Job runs for hours but ...

Audience: T1 / T2 / T3 Version: 1.0 Last Updated: April 2026 Overview This guide addresses scenarios where the BDR appliance itself is unreachable — cannot ping, RDP, or access the Veeam console. Common symptoms: Cannot ping BDR IP address RDP connection ref...