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NinjaOne Network Share Backup Plans — Backing Up NAS Shares
Audience: T2 / T3 Use when: Data lives on a NAS or SMB share that cannot run the NinjaOne agent (QNAP, Synology, UNAS, or any appliance), and that data needs to be backed up. What This Plan Type Is NinjaOne offers three backup plan types on a Windows endpoint:...
Our Services
Client-facing descriptions of what DTC offers — the full service catalog grouped by function, showing what is included in a managed services agreement, what the Full Service Suite adds, and what is available as an addition. Use this chapter for "what does DTC ...
What DTC Does — Complete Service Catalog
Provided by DTC Inc. | Reviewed Annually | Version 2.0 — September 2026 This document lists everything DTC offers, grouped by what it does for your organization. It is a catalog, not an invoice. Important: This page shows the full range of what we offer. It do...
Endpoint Hardware Purchasing Standard
This document defines the hardware specification a laptop or desktop must meet before DTC buys it — for our own staff and for client endpoints under a managed services agreement. It is the authoritative reference for what goes on a quote, what must be read off...
DRAFT — Failed BDR: Interim Backup Coverage & Replacement Runbook
Document Type: Runbook (DRAFT v0.1) | Audience: T2/T3 | Last Updated: September 2026 | Status: Draft — not yet approved ⚠️ DRAFT. Written from a live incident (Sept 2026) because no replacement procedure existed for a totally failed BDR. Sections marked [VERIF...
Offboading/Onboarding SOPs
This SOP is to understand the workflow for scheduling tickets in these type of Projects and who is assigned the tickets in the Projects
Offboarding/Onboarding SOPs (workflow)
DTC, INC. Offboarding & Onboarding SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Offboarding & Onboarding templates | Version 1.0 | Effective 2026-09-14 1. Purpose Covers both ...
Large Projects SOP
This is to understand the workflow in scheduling tickets in projects
Small Projects SOPs
DTC, INC. Small Projects SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Small Project template | Version 1.0 | Effective 2026-09-14 1. Purpose Defines who owns each milestone an...
Server Migration SOP
This is the server migration SOP workflow for scheduling Server Migration project tickets
Server Migration SOP (workflow)
DTC, INC. Server Migration SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Server Migration project template | Version 1.0 | Effective 2026-09-15 1. Purpose Defines who owns each...
Artificial Intelligence
Public-facing AI guidance and training takeaways for clients, event attendees, and workshop participants. Practical, non-technical material on working with AI tools safely and effectively. Internal DTC AI tooling, agent frameworks, and prompt engineering belon...
Working With AI: A Practical Guide
This Working With AI Guide is Provided by DTC Inc. | Workshop Participant Takeaway | Version 1.0 | September 2026 A practical guide for thinking, creating, learning, and getting work done with AI. 📄 Prefer a downloadable copy? A print-ready PDF of this guide i...
A Reflection of Us: AI Workshop Slides
A Reflection of Us | AI Workshop | Presented by Nate Smith and Pia | September 17, 2026 | 61 slides From a Google mindset to an AI partnership. This is the full slide content from the two-hour AI workshop, in the order it was presented, so participants can rev...
How to Work a Field Install Ticket
Document Type: Standard Operating Procedure | Audience: Project Manager / Service Desk | Source: Scribe capture by Danielle Mosley This page covers triaging a Field Install ticket from the unassigned queue through to routing it for items or staging. Once the t...
Veeam Agent — Corrupt Install: Force Removal & Clean Redeploy (Error 1605)
Audience: T2 / T3 Version: 1.0 Last Updated: September 2026 Applies To: Veeam Agent for Microsoft Windows (v12 agents on current Windows 11 builds), Veeam Backup & Replication v12 → v13 Overview This guide covers a corrupt Veeam Agent for Microsoft Windows ins...
AI Glossary: Terms From the Workshop
This AI Glossary is Provided by DTC Inc. | Companion to the Working With AI workshop | Version 1.0 | September 2026 Plain-English definitions of the terms used during the AI workshop. These are the words that came up in the room, defined the way they were expl...
How to Start Journaling with AI
This Journaling With AI Guide is Provided by DTC Inc. | Beginner Guide | Version 1.0 | September 2026 Journaling with AI is like having a kind, curious friend who asks good questions and helps you notice what matters. All you need is 5–10 minutes and an open m...