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Backup Methodology & Direction
Status: direction, not yet standard. This page records where DTC's data protection model is heading, why, and how it would be built. The authoritative, in-force policy remains Backup & Data Protection Standards. Nothing here changes a client configuration unti...
Restic — Emergency Interim Backup
Restic is DTC's break-glass interim backup tool, deployed only when NinjaOne Backup has failed to capture both local and cloud copies and a host is left with no protection. Covers T3-only deployment, dual-repository configuration (site NAS plus Backblaze B2), ...
Restic — Emergency Interim Backup: Deployment & Restore (T3 Only)
T3 / CODE COMMANDERS ONLY — DO NOT ATTEMPT BELOW T3 This procedure deploys a non-standard backup tool into a production client environment, handles client-encryption keys that have no recovery path, and touches domain controllers and PHI-bearing volumes. A mis...
Veeam v13 Fleet Upgrade — Runbook & Milestone Tracker
Book: Backup Operations | Audience: T3 / Code Commander (T2 with supervision) Platform: Veeam Backup & Replication 12.x → 13.0.2.29 on DTC BDR appliances Ticket: HALO 1179664 (project tracking) — engineering history under HALO 1146283 Author: Z. Boogher | Stat...
NinjaOne Network Share Backup Plans — Backing Up NAS Shares
Audience: T2 / T3 Use when: Data lives on a NAS or SMB share that cannot run the NinjaOne agent (QNAP, Synology, UNAS, or any appliance), and that data needs to be backed up. What This Plan Type Is NinjaOne offers three backup plan types on a Windows endpoint:...
Our Services
Client-facing descriptions of what DTC offers — the full service catalog grouped by function, showing what is included in a managed services agreement, what the Full Service Suite adds, and what is available as an addition. Use this chapter for "what does DTC ...
What DTC Does — Complete Service Catalog
Provided by DTC Inc. | Reviewed Annually | Version 2.0 — September 2026 This document lists everything DTC offers, grouped by what it does for your organization. It is a catalog, not an invoice. Important: This page shows the full range of what we offer. It do...
Endpoint Hardware Purchasing Standard
This document defines the hardware specification a laptop or desktop must meet before DTC buys it — for our own staff and for client endpoints under a managed services agreement. It is the authoritative reference for what goes on a quote, what must be read off...
DRAFT — Failed BDR: Interim Backup Coverage & Replacement Runbook
Document Type: Runbook (DRAFT v0.1) | Audience: T2/T3 | Last Updated: September 2026 | Status: Draft — not yet approved ⚠️ DRAFT. Written from a live incident (Sept 2026) because no replacement procedure existed for a totally failed BDR. Sections marked [VERIF...
Offboading/Onboarding SOPs
This SOP is to understand the workflow for scheduling tickets in these type of Projects and who is assigned the tickets in the Projects
Offboarding/Onboarding SOPs (workflow)
DTC, INC. Offboarding & Onboarding SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Offboarding & Onboarding templates | Version 1.0 | Effective 2026-09-14 1. Purpose Covers both ...
Large Projects SOP
This is to understand the workflow in scheduling tickets in projects
Large Project SOP (workflow)
DTC, INC. Large Projects SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Large Project template | Version 1.0 | Effective 2026-09-14 1. Purpose Defines who owns each milestone an...
Small Project SOPs
Small Projects SOPs
DTC, INC. Small Projects SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Small Project template | Version 1.0 | Effective 2026-09-14 1. Purpose Defines who owns each milestone an...
Server Migration SOP
This is the server migration SOP workflow for scheduling Server Migration project tickets
Server Migration SOP (workflow)
DTC, INC. Server Migration SOP Standard Operating Procedure — Milestone Workflow & Role Assignments Owner: Project Manager | Applies to: HaloPSA Server Migration project template | Version 1.0 | Effective 2026-09-15 1. Purpose Defines who owns each...
Artificial Intelligence
Public-facing AI guidance and training takeaways for clients, event attendees, and workshop participants. Practical, non-technical material on working with AI tools safely and effectively. Internal DTC AI tooling, agent frameworks, and prompt engineering belon...