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Audience: T2 Use when: Setting up NinjaOne backup at a new site, auditing an existing site's NAS configuration, or troubleshooting recurring NAS-related backup errors. This page documents the DTC-standard NAS configuration for NinjaOne backup and the most comm...

Audience: T1 / T2 Use when: A user needs a specific file or folder recovered from a NinjaOne backup. File/folder restore is non-destructive and doesn't require a maintenance window. It can be done while the machine is in normal operation. Before Starting — Co...

Audience: T2 / T3 Use when: A server or workstation needs to be restored from an image backup — either bare metal recovery to the same hardware, or restore to different hardware. ⚠ Image restore is a significant operation. Always loop in T3 (Nate Smith) for se...

Audience: T1 / T2 Use when: A restore attempt fails with "No data available," the destination device isn't appearing in the restore-to dropdown, or the restore fails to start. "No Data Available" on the Restore Page This message appears when NinjaOne can't fi...

Audience: T2 Use when: You need to recover specific files from an image backup without performing a full bare metal restore — or when a full restore would take too long and only a few files/folders are needed. What Cloud Mount Is Cloud Image Mount allows Ninj...

Audience: T2 Use when: Verifying that a specific device's backup is genuinely usable, not just "green" in the console — or investigating whether a backup that's been running for months has actually been producing reliable data. Why Console Green Isn't Enough ...

Audience: T1 / T2 Use when: Onboarding a tech who's never used NinjaOne Backup before but has worked with MSP360, or as orientation before working a migration site. The Big Picture MSP360 (formerly CloudBerry) and NinjaOne Backup serve the same purpose — prot...

Audience: T1 / T2 Use when: You've set up NinjaOne Backup at a newly migrated site and need to confirm the migration is actually complete — not just installed, but verified working. Do not mark a site as migrated in the SharePoint tracker until every item on t...

Audience: T1 / T2 Use when: Verifying that NinjaOne's cloud upload leg is working correctly after migration — not just the local NAS leg. A common post-migration failure mode: the local backup runs fine (NAS writes succeed) but the cloud sync never completes. ...

Audience: T2 Use when: NinjaOne Backup is verified working at a site and it's time to cleanly remove MSP360. Do not decommission MSP360 until the migration verification checklist has been completed and the site tracker is updated. Removing MSP360 before NinjaO...

Audience: T2 Use when: A site has NinjaOne Backup deployed but MSP360 has not yet been decommissioned — both platforms are running simultaneously. Running both platforms is a deliberate transitional state, not a failure condition. This page covers how to manag...

Audience: T2 / AM support Use when: The AM or tech needs to communicate to a client that their backup platform is changing from MSP360 to NinjaOne Backup. These templates are written for non-technical dental office contacts. Adapt tone and detail level based o...

The Operational UUID (OUID) is DTC's universal entity identifier. Every managed entity in DTC's ecosystem carries one: organizations, locations, devices, users, workload instances. It is the canonical identity that bridges all DTC-managed systems — NinjaOne, B...