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Faults Schema
Schemas Faults (Ticket) The core ticket object. Key fields: FieldTypeDescription idintegerTicket ...
Scheduling Schema
Schemas Appointment Core scheduling object used for appointments, tasks, shifts, meetings, and ho...
Integration Framework Endpoints
Integration Framework This section covers HaloPSA's integration framework — the APIs for connecti...
Quote Schema
Schemas QuotationHeader_View Paginated list response for quotation queries. PropertyTypeDescripti...
Ticket Endpoints
Core Tickets (Faults) Tickets in HaloPSA are referred to as "Faults" in the API. All endpoints re...
Scheduling Endpoints
Scheduling & Time Management Appointment Appointments represent calendar events, tasks, shifts, a...
Quote Endpoints
Quotes & Orders QuotationHeader GET /Quotation Summary: List of QuotationHeader Returns multiple ...
Welcome to DTC's Knowledge Base
This is the go-to place for all things DTC tech — from everyday IT basics to advanced specialties...
Firewall Rules & Port Requirements Master Reference
FieldDetailDocument TypeQuick Reference — InformationalAudienceAll Technicians (T1 / T2 / T3), Pr...
DTC & Black Talon
DTC Security Services vs Black Talon Security A comparison of DTC's security offerings against Bl...
Windows In-Place Upgrade
Dental Environment Document Type: Standard Operating Procedure Audience: Helpdesk Technicians (L...
Signing Up & Logging In
How to Sign Up for BookStack BookStack is where DTC keeps internal knowledge — SOPs, guides, poli...
Client "Top Level"
What Is “Top Level” in HaloPSA? Definition “Top Level” is a custom, extra organizational field ...
What do I do when I see the Bitlocker Recovery Screen?
You probably recognize this screen, if not a screenshot is below. This is what to do when you see...
Windows Workstations MSA Standard Configuration
This document provides a comprehensive overview of the workstation configuration and optimization...
Transfer FSMO Roles Using NTDSUTIL - Windows Server
On any domain controller, click Start, click Run, type Ntdsutil in the Open box, and then click...
🧠 Guide: How to Create AI Assisted Knowledge Base Articles in Bookstack
📘 Purpose This guide helps DTC team members properly document and migrate non-client-specific tec...
Vendor Security & Technical Requirements
Overview DTC Inc. holds all vendors to a high standard, especially those providing products, pla...
Windows Endpoints
We ensure this is always on.https://techcommunity.microsoft.com/blog/windows-itpro-blog/get-start...
5.3 Data Protection
5.3 Data Protection Endpoints: a. Encrypt all Windows servers equipped with a Trusted...