Recently Updated Pages
NinjaOne Backup — Error 307: Low Disk Space Preventing VSS Snapshot
Audience: T1 / T2 Use when: Backup fails with "Error 307: Volume has less than 20% disk space ava...
NinjaOne Backup — Error 306: Snapshot Deleted While Uploading
Audience: T2 Use when: Image backup fails with "Error 306: Snapshot deleted while uploading." Wh...
NinjaOne Backup — VSS DLL Re-registration & Writer Repair Procedure
Audience: T2 Use when: VSS writers won't recover after a reboot, or the specific VSS error code p...
NinjaOne Backup — Lockhart High CPU/Disk Usage & ReFS Interaction
Audience: T2 Use when: Lockhart.exe is consuming abnormal CPU or disk I/O — slowing the server or...
NinjaOne Backup — Lockhart Service: Start, Stop, Restart & Status Checks
Audience: T1 / T2 Use when: Backups aren't running and you suspect the Lockhart service is stoppe...
NinjaOne Backup — Client Communication Template: Backup Platform Change
Audience: T2 / AM support Use when: The AM or tech needs to communicate to a client that their ba...
NinjaOne Backup — Parallel Run: Monitoring Both Platforms During Transition
Audience: T2 Use when: A site has NinjaOne Backup deployed but MSP360 has not yet been decommissi...
NinjaOne Backup — Decommissioning MSP360 at a Migrated Site
Audience: T2 Use when: NinjaOne Backup is verified working at a site and it's time to cleanly rem...
NinjaOne Backup — Post-Migration: Confirming Cloud Sync is Working
Audience: T1 / T2 Use when: Verifying that NinjaOne's cloud upload leg is working correctly after...
NinjaOne Backup — MSP360 vs. NinjaOne: What Changes for DTC Techs
Audience: T1 / T2 Use when: Onboarding a tech who's never used NinjaOne Backup before but has wor...
NinjaOne Backup — Backup Integrity: Manual Verification & Spot-Check Procedure
Audience: T2 Use when: Verifying that a specific device's backup is genuinely usable, not just "g...
NinjaOne Backup — Agent Not Showing / Backup Not Appearing After Installation
Audience: T1 / T2 Use when: You've assigned a backup plan to a device in NinjaOne but the Backup ...
NinjaOne Backup — Agent Won't Install: TLS 1.2 & Prerequisites
Audience: T2 Use when: Lockhart fails to install on a device, or the backup agent isn't appearing...
Network Architecture
DTC's network architecture is built on firewall-centric design with complete network segmentation...
DHCP & DNS
DTC's DNS and DHCP architecture is built around one principle: the firewall is the sole DNS and D...
FAQ and Troubleshooting
Quick answers to common questions about the DTC Customer Portal. Account and Access I signed up ...
Billing and Invoices
The Billing section lets you view invoices, make payments, download invoice PDFs, and submit bill...
Monthly Forecast SOP
Monthly Forecast Spreadsheet Standard Operating Procedure Version 1.0 | Owner: Project Manager ...
Quotes
The Quotes section is where you review, approve, or reject proposals from DTC for new equipment, ...
Your Profile
The Profile page lets you update your contact information. Keeping your details current helps us ...