Recently Updated Pages
NinjaOne Veeam Alerts & Custom Fields — Where to Start
Field Detail Audience T2 / T3 — Veeam alerts display on the NOC board and are worked by T2 and ab...
NinjaOne Image Backup Plan Configuration Standard
⚠️ WARNING: ALL BACKUPS MUST BE TESTED AFTER SETUP. Configuring a backup plan is not the end of t...
Veeam BDR Deployment SOP
Veeam BDR Deployment SOP Field Details Category Backup & Disaster Recovery Author IT Support Engi...
Veeam Backup and Replication Standards
Field Details Category Server Migration / Networking / Backup & DR Author Zachary Boogher (revise...
Veeam & BDR Troubleshooting Guide
Audience: T1 / T2 / T3 Purpose: Quick triage and routing to detailed troubleshooting procedures H...
API Access: Host, Authentication, Credentials
The one fact that matters DTC's HaloPSA instance is https://psa.dtctoday.com. Every API call, tok...
Server Standards
How DTC builds and runs servers for clients — the practice, the baseline we commit to, and what w...
Security Standards
The security practices DTC follows for itself and every client, and the baseline we commit to. Pr...
HaloPSA REST API v2 — Swagger Spec
Live OpenAPI 3.0.1 spec for the HaloPSA REST API v2, served by our own instance. As of 2026-10-22...
DTC Scorecard Dashboard (Finance & Sales KPIs) — Weekly Update, Reports & Definitions
The DTC Scorecard is the Finance and Sales KPI dashboard that replaced the manual Finance Scoreca...
Offboarding/Onboarding SOPs (workflow)
DTC, INC. Offboarding & Onboarding SOP Standard Operating Procedure — Milestone Workflow & Role A...
Cloud Identity, MFA & Device Management
How DTC approaches user identity, sign-in strength and device management for clients. Credentials...
Windows Endpoints
Baseline expectations for every DTC-managed Windows endpoint, workstation or server. Quick Machin...
Workstation Baseline — Enforcement Map (ninja-one-automation)
The standard configuration every DTC-managed Windows workstation converges to. It is enforced by ...
Workstation Baseline
What every DTC-managed workstation gets, whatever the client and whatever tools we happen to use ...
Email Address Architecture
Email addresses are identity surfaces. Every address we publish encodes who it routes to, what tr...
Client Credential Administration Standard
This standard defines how DTC technicians create, assign, rotate, and document credentials across...
How the Pillars Work — Baselines & Industry Profiles
The Pillars of Technology are the general practices DTC follows and the baselines we can commit t...
Ticket Documentation Standard
HALO PSA Document Type: Standard Operating Procedure Audience: All Technicians (T1 / T2 / T3), Ac...
Server Networking Standards
DTC standards for server network configuration across all managed client environments. These appl...