Recently Updated Pages
Client "Top Level"
What Is “Top Level” in HaloPSA? Definition “Top Level” is a custom, extra organizational field ...
What do I do when I see the Bitlocker Recovery Screen?
You probably recognize this screen, if not a screenshot is below. This is what to do when you see...
Windows Workstations MSA Standard Configuration
This document provides a comprehensive overview of the workstation configuration and optimization...
DTC Client Portal Testing Scenarios
Hi Beta Tester! Thank you again. Here are a few scenarios we'd like to encourage you to explore...
ZeroTier End User Guide
ZeroTier is used for secure network access to connect devices anywhere in the world as if they we...
Client Portal Beta Test User Guide
DTC Beta Tester User Guide Welcome to the DTC Beta Testing Program! We’re excited to have you ...
Client Portal FAQ
Getting Started What is the Client Portal? The Client Portal is your all-in-one platform to s...
Restore From Cloud At Ridgebrook
🔧 Bare Metal Recovery from MSP360 (Staging Backup) 1. Boot into BIOS Setup Boot into the BIOS...
Welcome to DTC’s Knowledge Base 📚✨
This is the go-to place for all things DTC tech — from everyday IT basics 🖥️ to advanced specialt...
Transfer FSMO Roles Using NTDSUTIL - Windows Server
On any domain controller, click Start, click Run, type Ntdsutil in the Open box, and then click...
Create Compatible MSP360 Recovery Image
For Use with MSP360 Backup Restores (DTC Standard)This guide walks you through creating a USB rec...
Swap Workstations
📦 0. Pre‑Flight✅TaskNotes☐Confirm new workstation is fully imaged & updatedShould already have it...
🧪 Generalize "Re-Used" Images
1. 🛠️ Manual Prep: Enter Audit Mode First Before proceeding with automation, you'll need to enter...
Capture With MSP360
In our workstation lifecycle strategy, the Capture phase ensures every device has a valid, restor...
🧹 MSP360 Cleanup
Deleting Retired “Staging” Workstations and Their Backup DataUse this procedure once a workstatio...
Upgrade To Windows Supported OS
🚀 Windows OS Upgrade — Self‑Service GuideChapter “Upgrade” — Workstation Lifecycle: The Image Pla...
🧭 End-to-End Workstation Deployment Process
Introduction Workstation Lifecycle: The Image Playbook is DTC’s no‑nonsense recipe for shepherdi...
Restore From Local, While On-Site
Welcome To The DTC Client Portal
“Simplicity breeds security.” Imagine opening a book that promises to make the complex world of ...
🧠 Guide: How to Create AI Assisted Knowledge Base Articles in Bookstack
📘 Purpose This guide helps DTC team members properly document and migrate non-client-specific tec...