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1. Purpose This policy outlines DTC’s baseline security protections that can be universally applied with minimal end-user impact. These protections represent the default security posture DTC offers across systems, while additional or advanced protections ma...

5.1 Identity Management User Lifecycle Management: a. Provision unique identifiers for all users and devices.​ b. Deactivate user accounts after 1 year of inactivity.​ c. Disable local administrator accounts after 90 days of inactivity.​ ...

5.2 Compute Resources Role-Based Access Control (RBAC): a. DTC retains and manages credentials for Built-In Administrator, Domain Administrator, and dtcadminaccounts.​ b. DTC creates unique administrator accounts for client-designated decision-m...

5.5 Workstations & Endpoints Configuration Standards: a. Disable Windows Management Instrumentation (WMI), PowerShell, and Secure Shell (SSH) on workstations. SSH may be temporarily enabled by a DTC technician for troubleshooting and disabled upon ...

6. Additional Services and Clarifications This Baseline Security Protections Policy outlines the standard security measures implemented by DTC. Services or protections not specified herein fall into the following categories:​ Additional Add-Ons: Some s...

5.4 Network Security a. All remote access is delivered via a Console Remote Access Solution or Network Remote Access solution (i.e., overlay network tunnels) with a Multi-Factor Authentication (MFA) enforcement feature for each end user. b. DTC con...

5.3 Data Protection Endpoints: a. Encrypt all Windows servers equipped with a Trusted Platform Module (TPM) using BitLocker with default settings.​ b. Encrypt all Storage Area Networks (SANs) utilizing their latest firmware's default encryptio...

Glossary of Abbreviations ACL: Access Control List​Cyber Readiness Center+1HackerCombat+1 ADUC: Active Directory Users and Computers​cloudsecurelab.github.io+6Interlaced+6Webopedia+6 AES: Advanced Encryption Standard​ API: Application Progr...

Overview DTC Inc. holds all vendors to a high standard, especially those providing products, platforms, or services critical to our operations, client delivery, or infrastructure. This document outlines our baseline requirements for security, technical intero...

📘 Purpose This guide helps DTC team members properly document and migrate non-client-specific technical knowledge into Bookstack. This ensures consistent formatting, easy access, and high value for internal teams. Note: Bookstack is the official place for gen...

“Simplicity breeds security.” Imagine opening a book that promises to make the complex world of IT support feel as effortless as turning a page. That’s exactly what the DTC Client Portal is designed to do for you and your team. Why this portal exists Our sing...

Getting Started What is the Client Portal? The Client Portal is your all-in-one platform to submit support tickets, communicate with our team, access helpful resources, and request IT services or solutions — all in one place. How do I access the Client Po...

What Is “Top Level” in HaloPSA? Definition “Top Level” is a custom, extra organizational field in HaloPSA that lets you group Clients however you like. How We Use It at DTC We combine two pieces of information into every client’s Top Level: Industry (e.g....

This is the go-to place for all things DTC tech — from everyday IT basics to advanced specialties. You'll find professional, reliable documentation and insights that power our teams and keep us on point. Can't see some documents or getting "page not found" err...

This document provides a comprehensive overview of the workstation configuration and optimization scripts in the enhancement/workstation-standards feature branch. Overview These PowerShell scripts are designed for MSP deployment via RMM platforms to standard...

You probably recognize this screen, if not a screenshot is below. This is what to do when you see the Bitlocker Recovery Screen!Bitlocker Recovery Key Entry Guide When you see the blue "Bitlocker recovery" screen: Step 1: Press Esc to open more recovery opti...

DTC Security Services vs Black Talon Security A comparison of DTC's security offerings against Black Talon Security for transparent positioning and sales conversations. Last updated: March 2026 | Owner: Nate Smith Blackpoint CompassOne — What DTC Has Access T...

How to Sign Up for BookStack BookStack is where DTC keeps internal knowledge — SOPs, guides, policies, and technical documentation. Signing in with your DTC Microsoft account gives you access to private content that isn't visible to the public. What You'll Nee...