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Workload-Instance Bucket Architecture
This page defines how DTC provisions cloud object storage for backup workloads, and DTC-built applications, that handle multi-tenancy at the application layer. Companion to Cloud Backup Architecture Standards, which covers the per-(client, location, workload) ...
Email Address Architecture
Email addresses are identity surfaces. Every address we publish encodes who it routes to, what trust level it carries, what services authenticate against it, and how outbound mail signed with it gets validated. Addresses chosen casually create real cost: mail ...
HaloPSA REST API v2 — Swagger Spec
Live OpenAPI 3.0.1 spec for the HaloPSA REST API v2, served by our own instance. As of 2026-10-22 (Halo PSA 2.250.53): 961 paths, 1,507 operations (821 GET, 422 POST, 264 DELETE; no PUT or PATCH), 812 schemas. Use this as the authoritative field-level referenc...
Quote Samples
Captured /Quotation POST payloads from real Halo UI interactions or worked-out shapes the DTC Client Portal exercises. Useful for: Reproducing edge cases against a local stack (e.g. seeding test data via curl). Comparing what the portal sends vs what the Halo...
Employee Onboarding, Role Changes, and Offboarding (Employee Lifecycle)
When someone joins your team, changes roles, or leaves, DTC handles the technology side: accounts, email, licenses, application access, equipment, and secure data cleanup. This page explains how to request that work and includes the request form. It applies to...
Open Backup Failure Tracker
Running record of clients whose backups are currently failing, how long they have been failing, and which leg (local or cloud) is broken. This is an operational log, not a standard — it is expected to change daily. For the policy this measures against, see Bac...
Backup Methodology & Direction
Status: direction, not yet standard. This page records where DTC's data protection model is heading, why, and how it would be built. The authoritative, in-force policy remains Backup & Data Protection Standards. Nothing here changes a client configuration unti...
What DTC Does — Complete Service Catalog
Provided by DTC Inc. | Reviewed Annually | Version 2.0 — September 2026 This document lists everything DTC offers, grouped by what it does for your organization. It is a catalog, not an invoice. Important: This page shows the full range of what we offer. It do...
Endpoint Hardware Purchasing Standard
This document defines the hardware specification a laptop or desktop must meet before DTC buys it — for our own staff and for client endpoints under a managed services agreement. It is the authoritative reference for what goes on a quote, what must be read off...
Veeam Agent — Corrupt Install: Force Removal & Clean Redeploy (Error 1605)
Audience: T2 / T3 Version: 1.0 Last Updated: September 2026 Applies To: Veeam Agent for Microsoft Windows (v12 agents on current Windows 11 builds), Veeam Backup & Replication v12 → v13 Overview This guide covers a corrupt Veeam Agent for Microsoft Windows ins...
Security Standards
The security practices DTC follows for itself and every client, and the baseline we commit to. Products are named as what we use today; the practice and the baseline are the standard. Industry differences (patch speed, platforms, evidence) are in How the Pilla...
Server Standards
How DTC builds and runs servers for clients — the practice, the baseline we commit to, and what we use today. Procedures live in the Servers book. Area Practice and baseline Today we use Virtualisation Workloads run as VMs on a hypervisor host. The host runs n...
Cloud Identity, MFA & Device Management
How DTC approaches user identity, sign-in strength and device management for clients. Credentials themselves (naming, length, rotation, storage) are in the Client Credential Administration Standard; this page is the identity architecture around them. Identity ...
How the Pillars Work — Baselines & Industry Profiles
The Pillars of Technology are the general practices DTC follows and the baselines we can commit to for ourselves and every client. They are deliberately vendor-neutral: products change, the practice and the commitment should not. Where a product is named, it i...
Workstation Baseline
What every DTC-managed workstation gets, whatever the client and whatever tools we happen to use that year. Each line is a practice, the baseline we commit to, and what we use today. Industry differences (patch speed, platforms) are in How the Pillars Work — B...
API Access: Host, Authentication, Credentials
The one fact that matters DTC's HaloPSA instance is https://psa.dtctoday.com. Every API call, token request and portal integration uses that host. What URL Agent app https://psa.dtctoday.com REST API base https://psa.dtctoday.com/api OAuth token endpoint https...