Skip to main content

🧹 MSP360 Cleanup

Deleting Retired “Staging” Workstations and Their Backup Data

Use this procedure once a workstation swap is fully verified and its image is no longer needed. The steps below erase both the computer record and all cloud/SMB backup data tied to the staging@dtctoday.comaccount. Deletions are permanent.

Prerequisites

✅

Requirement

Why

☐

You’re logged into the

 MSP360 Managed Backup Console 

with an administrator account that has

 Delete computers / users / data 

permissions and

 2‑Factor Authentication 

enabled.

“Delete computer + data” requires 2FA and the proper role 

help.mspbackups.com

☐

The workstation’s replacement has passed all swap‑out tests (see previous Self‑Service Guide).

Prevent accidental loss of a still‑needed image.

☐

Local SMB backups (if any) are no longer required.

You’ll delete those folders manually in Step 6.

Step‑by‑Step

1️⃣ Log In

2️⃣ Open Remote Management → Computers

  • Filter by User = staging@dtctoday.com or by the device name.
    [📸 Screenshot Placeholder – Computers Grid Filtered]

3️⃣ Initiate Deletion

  1. Click the ︙ (three‑dot) menu or the red X on the right.
  2. Choose Delete computer along with user & backup data.
    • This option wipes the computer record, the underlying staging user, and all associated backup files in one action help.mspbackups.com
  3. Confirm the warning dialog:
    • Enter your 2FA code.
    • Type DELETE to acknowledge permanence.
      [📸 Screenshot Placeholder – Deletion Confirmation Dialog]

Edge Case: If that user is linked to multiple computers, the “delete user” option will be greyed out. In that case:

  1. Select Delete computer but keep data first.
  2. Go to Organization → Users, select the staging user, click X, and pick Delete backup data kb.msp360.com

4️⃣ Wait for Success Toast

  • You’ll see a green confirmation banner once the console purges records.
    [📸 Screenshot Placeholder – Success Toast]

5️⃣ Verify Storage Is Freed (Optional)

  • Navigate to Reporting → Capacity Report and ensure the workstation’s repository no longer shows usage help.mspbackups.com
    [📸 Screenshot Placeholder – Capacity Report Before/After]

6️⃣ Clean Up Local SMB Copies (If Applicable)

  • On the file server, delete the workstation’s folder under \\<NAS>\Backups\Staging\<ComputerName>
    [📸 Screenshot Placeholder – File Explorer Deleting Folder]

Done!

The retired workstation and all associated backups are now gone from the staging account and storage. Move the physical PC to the wipe/recycle queue per DTC policy, and close out the lifecycle ticket.

Back to top