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Create Compatible MSP360 Recovery Image

For Use with MSP360 Backup Restores (DTC Standard)

This guide walks you through creating a USB recovery image using DTCBSure Cloud Backup. This recovery environment allows you to boot into a live system and restore images backed up by MSP360. It’s ideal for staging and lifecycle deployments.

Make sure before making the recovery image with MSP360, be sure to be signed into the staging@dtctoday.com account. Here is a link to the crednetials. This will allow the recovery image to automatically sign in and sync the repositories in the cloud and be available for restore.

If ever needed, in DTC's 1Password in the BITS Shared Credentials Vault is the MSP360 encryption passphrase and the credentials for logging into the staging@dtctoday.com account.

You can download and install MSP360 from https://mspbackups.com. Sign in and go to the "Downloads" page at the top. You can download and install the "Windows" version for your workstation. Sign into the staging@dtctoday.com when launching.

🧭 Step 1: Launch DTCBSure Cloud Backup

  1. Open your Start Menu and begin typing:
    DTCBSure Cloud Backup
  2. Left-click the application icon when it appears to launch the tool.image.png

💽 Step 2: Begin Recovery Image Creation

  1. In the DTCBeSure Backup application, click “Create Bootable USB” (or “Create Recovery Media” depending on version).
  2. Choose to create an ISO image — this gives flexibility to reuse or deploy the image later across multiple machines or USB drives.image.png
  3. Uncheck the box that says:
    This makes the boot environment easier to work with during recoveries.

⚠️ Step 3: Accept Warnings

You may get a warning pop-up asking:

"Do you really want to skip protection?"

Click Yes to proceed. This is normal for our deployment process.

image.png

🧰 Step 4: Inject Drivers (Dell Systems)

It's recommended to include the necessary drivers - especially for storage and network interfaces. If you are unable to find the correct drivers, you can skip this step but may need to circle back if you have any issues booting.

  1. Download the Dell Family Driver Pack for your systems:
  2. Prepare Drivers for Injection:
    • Create a folder at the root of your C: drive named:
      C:\drivers
    • Extract the downloaded driver pack contents into this folder
  3. Add Drivers in DTCBeSure:
    • In the recovery media creation wizard, click “Add Drivers”
    • Browse to C:\drivers
    • The tool will recursively scan all subfolders for compatible driversimage.png

📁 Step 5: Save the ISO Image

  1. Choose a consistent save location — for example:
    \\dtcfiles\MSP360\Staging\Latest
  2. If a file with the same name exists, replace it.
  3. Click Create to generate the image.
    [📸 Screenshot Placeholder: Save location dialog]

🚀 Step 6: Finalize & Deploy

Once the ISO file has been created:

  • You're done!
  • Upload the ISO to the designated share or attach it to your internal documentation system (e.g., a Bookstack article in this book).
  • Optionally, use Etcher or a similar tool to burn the ISO to a USB stick.

🔁 Pro Tips

  • 🕒 Rebuild the image annually to keep drivers fresh.
  • 🧪 Test the ISO on a known device before production use.
  • 🌐 Ensure network drivers are present — especially important if restoring from cloud-based MSP360 backups.

Let me know if you want this in:

  • ✅ Apple Notes–ready rich text
  • ✅ Markdown for GitHub or internal wikis
  • ✅ PDF/print layout

I can prep it however you need.

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