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Welcome to DTC’s Knowledge Base 📚✨

This is the go-to place for all things DTC tech — from everyday IT basics 🖥️ to advanced specialties like Dell SANs 💾. You’ll find professional, reliable documentation and insights that power our teams and keep us on point.

⚠️ Can’t see some documents or getting “page not found” errors?
That usually means you’re not logged in.

👉 Look up to the top right corner, click Login, then select Login with Azure 🔐. You can see this page here for a more detailed guide including signing up. Signing Up and Logging Into BookStack

🚀 Ready to get started? Click Here to explore the shelves!

Want to contribute? Awesome! 🙌 Just send a quick request to helpdesk@dtctoday.com to unlock your Editor privileges ✍️. Every DTC team member is encouraged to add and improve our shared knowledge.

Before you dive in, please check out the rest of this book for important Rules and Best Practices 📏✅ on creating Books & Pages. Let’s keep this space sharp, useful, and professional for everyone.

Welcome aboard! 🚀 Let’s build something great together.

Knowledge Base Structure

This is how our KB is organized. Each shelf answers a different question. If you're not sure where something goes, use this as your guide.

Policies & SOPs

"What's our policy? What's the official process?"

  • Standard Operating Procedures — Step-by-step procedures for recurring work
  • DTC Company Information Security Policy — Company-wide infosec policy
  • DTC MSA Security Baseline — Minimum security standards for managed clients
  • Admin Policies — Internal administrative policies (insurance, compliance, HR)
  • Employee On-boarding & Off-boarding — People processes
  • Client Onboarding & Offboarding — Client lifecycle processes

Infrastructure & Tooling

"How do I configure, operate, or troubleshoot this system?"

  • DTC's Pillars of Technology — Architectural standards and philosophy (what we believe and why)
  • Network Operations — DNS, firewall rules, ACLs, troubleshooting, and network procedures (vendor-agnostic)
  • Ubiquiti — UniFi/UDM-specific configuration, device adoption, firmware management
  • VoIP — VoIP operations, troubleshooting, and provider-specific docs (RingCentral, Freedom Voice, Weave, etc.)
  • Backup & Disaster Recovery Operations — Veeam standards, deployment, daily ops, troubleshooting, DR runbooks
  • Servers — Server build standards, Hyper-V, migration procedures
  • Nerdio Azure Virtual Desktop (AVD) — Cloud desktop infrastructure
  • Workstation Lifecycle: The Image Playbook — Imaging, deployment, and refresh procedures
  • OEM Drivers & Tools — Driver packages and vendor utilities
  • OS Download Links — Operating system ISOs and media

Technical Knowledge

"How does this technology work?" (reference and learning material)

  • Dental Apps — Dentrix, Eaglesoft, Open Dental, PBS Endo, TDO, DTX Studio, and other dental software
  • Dental Hardware — Sensors, cameras, scanners, and dental-specific peripherals
  • Production Apps — Non-dental applications in the DTC stack
  • Active Directory — AD architecture, GPO, and domain management
  • Known OEM Problems — Documented vendor bugs and workarounds
  • Networking (reference) — Protocol fundamentals, standards references

Guides & Self-Help

"How do I do this specific task?"

  • How Tos — Step-by-step guides for Halo, Microsoft, 1Password, RingCentral, and other internal tools
  • Bench Operations — Hardware prep, imaging, and bench workflow
  • Receiving — Product receiving and inventory intake

Sales & Account Management

"Client-facing materials, pricing, and AM resources"

  • Sales & Account Management — Product catalog, competitive positioning, solution comparisons, AM technical guides

Vendors

"Vendor-specific contacts, agreements, and resources"

  • Vendor documentation organized by partner

Application Resources

"Application-specific deep dives and resources"

  • Application reference material (being reorganized — dental app docs moving to Technical Knowledge)

Public Documents

"Client-facing and publicly shareable documentation"

Emerging Technologies & Research

"What's coming next?"

Archives

"Retired or historical documentation"

Executive

"Restricted-access leadership documents"

Taxonomy Principles

When deciding where to put a new page, follow these rules:

  1. Application data lives with the application. Port requirements, AV exclusions, firewall rules, and troubleshooting all go in the app's own book or chapter... not in a master reference doc.
  2. Vendor-specific books stay vendor-named. Techs search "Ubiquiti" not "Network Operations." Keep vendor books for vendor-specific UI procedures.
  3. Operations docs go in Infrastructure & Tooling. If it tells you how to configure, operate, or fix something, it belongs here.
  4. Standards and philosophy go in Pillars of Technology. If it explains what we do and why (not how), it goes in Pillars.
  5. SOPs go in Policies & SOPs. Official procedures with defined steps, owners, and compliance requirements.
  6. Link, don't duplicate. If information exists in one place, link to it from everywhere that needs it. Never copy the same content into multiple pages.

Last updated: 2026-03-06

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