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NinjaOne Backup — MSP360 vs. NinjaOne: What Changes for DTC Techs
Audience: T1 / T2 Use when: Onboarding a tech who's never used NinjaOne Backup before but has worked with MSP360, or as orientation before working a migration site. The Big Picture MSP360 (formerly CloudBerry) and NinjaOne Backup serve the same purpose — prot...
NinjaOne Backup — Migration Verification: First Successful Backup Checklist
Audience: T1 / T2 Use when: You've set up NinjaOne Backup at a newly migrated site and need to confirm the migration is actually complete — not just installed, but verified working. Do not mark a site as migrated in the SharePoint tracker until every item on t...
NinjaOne Backup — Post-Migration: Confirming Cloud Sync is Working
Audience: T1 / T2 Use when: Verifying that NinjaOne's cloud upload leg is working correctly after migration — not just the local NAS leg. A common post-migration failure mode: the local backup runs fine (NAS writes succeed) but the cloud sync never completes. ...
NinjaOne Backup — Decommissioning MSP360 at a Migrated Site
Audience: T2 Use when: NinjaOne Backup is verified working at a site and it's time to cleanly remove MSP360. Do not decommission MSP360 until the migration verification checklist has been completed and the site tracker is updated. Removing MSP360 before NinjaO...
NinjaOne Backup — Parallel Run: Monitoring Both Platforms During Transition
Audience: T2 Use when: A site has NinjaOne Backup deployed but MSP360 has not yet been decommissioned — both platforms are running simultaneously. Running both platforms is a deliberate transitional state, not a failure condition. This page covers how to manag...
NinjaOne Backup — Client Communication Template: Backup Platform Change
Audience: T2 / AM support Use when: The AM or tech needs to communicate to a client that their backup platform is changing from MSP360 to NinjaOne Backup. These templates are written for non-technical dental office contacts. Adapt tone and detail level based o...
Database Client Tools — Connecting to SQL Backends
Document Type: Reference / Setup Guide | Audience: DTC Engineers (T2 / T3 / L3) | Last Updated: April 2026 | Version: 1.0 This book documents 853 tables and 17,624 columns of HaloPSA's SQL schema. To make use of that reference, an engineer needs to actually op...
NinjaOne Backup — SMB Credentials Rejected (System Error 86) Despite Correct Password: LmCompatibilityLevel / NTLMv2
Audience: T1 / T2 (the domain-controller / GPO fix below is T3-tier — it touches Group Policy) Use when: A NinjaOne backup to a NAS fails with a credential/authentication error, and manual SMB testing from the affected server returns "System error 86 has occur...