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NinjaOne Backup — Decommissioning MSP360 at a Migrated Site
Audience: T2 Use when: NinjaOne Backup is verified working at a site and it's time to cleanly remove MSP360. Do not decommission MSP360 until the migration verification checklist has been completed and the site tracker is updated. Removing MSP360 before NinjaO...
NinjaOne Backup — Parallel Run: Monitoring Both Platforms During Transition
Audience: T2 Use when: A site has NinjaOne Backup deployed but MSP360 has not yet been decommissioned — both platforms are running simultaneously. Running both platforms is a deliberate transitional state, not a failure condition. This page covers how to manag...
NinjaOne Backup — Client Communication Template: Backup Platform Change
Audience: T2 / AM support Use when: The AM or tech needs to communicate to a client that their backup platform is changing from MSP360 to NinjaOne Backup. These templates are written for non-technical dental office contacts. Adapt tone and detail level based o...
Database Client Tools — Connecting to SQL Backends
Document Type: Reference / Setup Guide | Audience: DTC Engineers (T2 / T3 / L3) | Last Updated: April 2026 | Version: 1.0 This book documents 853 tables and 17,624 columns of HaloPSA's SQL schema. To make use of that reference, an engineer needs to actually op...
NinjaOne Backup — SMB Credentials Rejected (System Error 86) Despite Correct Password: LmCompatibilityLevel / NTLMv2
Audience: T1 / T2 (the domain-controller / GPO fix below is T3-tier — it touches Group Policy) Use when: A NinjaOne backup to a NAS fails with a credential/authentication error, and manual SMB testing from the affected server returns "System error 86 has occur...
Restic — Emergency Interim Backup: Deployment & Restore (T3 Only)
T3 / CODE COMMANDERS ONLY — DO NOT ATTEMPT BELOW T3 This procedure deploys a non-standard backup tool into a production client environment, handles client-encryption keys that have no recovery path, and touches domain controllers and PHI-bearing volumes. A mis...
Veeam v13 Fleet Upgrade — Runbook & Milestone Tracker
Book: Backup Operations | Audience: T3 / Code Commander (T2 with supervision) Platform: Veeam Backup & Replication 12.x → 13.1.1.18 (13.1.0.411 + patch) on DTC BDR appliances — 13.1.1.18 is now the pinned build; see the Veeam Version Standard and the Veeam BDR...
Veeam Version Standard — Pinned Build 13.1.1.18
Field Detail Audience T1 / T2 / T3 Version 1.0 Last Updated October 2026 Applies To Every DTC BDR running Veeam Backup & Replication Source HALO 1179664 (v13 fleet upgrade) The standard Every DTC BDR runs Veeam Backup & Replication 13.1.1.18. That is the 13.1....
Veeam Server Jobs Fail in Seconds — Outdated Data Mover / Host Rescan Required
Field Detail Audience T2 (T1 can run the script) Version 1.0 Last Updated October 2026 Applies To Veeam B&R 13.1.1.18 BDRs backing up Hyper-V hosts Source HALO 1179664 Signal veeamServerLocalBackupsFailed is checked, often on many BDRs at once, straight after ...
Veeam Guest Processing Fails on Hyper-V VMs After Upgrade
Field Detail Audience T2 / T3 Version 1.0 Last Updated October 2026 Applies To Veeam B&R 13.1.1.18 backing up Hyper-V VMs with application-aware processing Source HALO 1179664 Signal A server job completes with warnings or failures on guest processing, or the ...
Veeam Jobs All Disabled — Site Not Backing Up
Field Detail Audience T2 (T1 can run the report) Version 1.0 Last Updated October 2026 Applies To Veeam B&R 13.1.1.18 BDRs Source HALO 1179664 Signal The last-success fields ( veeamServerLocalLastSuccess, veeamWorkstationLocalLastSuccess, the cloud equivalent...
VeeamBackupSvc Stuck Stopping or Won't Start (StopPending, Stuck Workers)
Field Detail Audience T3 Version 1.0 Last Updated October 2026 Applies To Veeam B&R 13.1.1.18 BDRs Source HALO 1179664 Signal NinjaOne raises Veeam service down for VeeamBackupSvc. The service shows StopPending and never reaches Stopped. An upgrade run logs "...
Veeam Endpoint Agent Blocks the BDR Upgrade (Outdated Agents, Error 1714)
Field Detail Audience T2 Version 1.0 Last Updated October 2026 Applies To Veeam B&R 13.1.1.18 BDRs and the Veeam Agent for Windows endpoints they protect Source HALO 1179664 Signal The upgrade run ends RESULT: ... exit=1603 with SETUP ERROR: Outdated Veeam A...
Veeam Legacy Backup Chain Format Blocks the Upgrade
Field Detail Audience T3 Version 1.0 Last Updated October 2026 Applies To BDRs upgrading from Veeam 12.x to 13.1.1.18 Source HALO 1179664 Signal The upgrade run halts at the gate with LegacyChainFormat - N legacy-format backup(s) of M, and nothing is installe...
Orphaned Checkpoint (AVHDX) Chain on a Hyper-V Guest After Veeam
Field Detail Audience T3 / Code Commanders only Version 1.0 Last Updated October 2026 Applies To Hyper-V guests backed up by Veeam B&R 13.1.1.18 Source HALO 1179664 ⚠️ Read this whole page before touching anything. Pointing a disk at the wrong parent corrupts ...
Veeam Setup Failure Reference (13.1.1.18)
Field Detail Audience T2 / T3 Version 1.0 Last Updated October 2026 Applies To Upgrading or patching a BDR to Veeam B&R 13.1.1.18 Source HALO 1179664 How to use this page When a Veeam v13 Upgrade run halts or fails, its log names the reason in one of three pla...
Veeam BDR Script Toolkit
Field Detail Audience T2 / T3 (T1 may run the read-only scripts) Version 1.0 Last Updated October 2026 Applies To DTC BDRs on Veeam B&R 13.1.1.18, and the Hyper-V hosts and endpoints they protect Source HALO 1146283 and HALO 1179664 Every script below is a Nin...
NinjaOne Veeam Alerts & Custom Fields — Where to Start
Field Detail Audience T2 / T3 — Veeam alerts display on the NOC board and are worked by T2 and above Version 1.0 Last Updated October 2026 Applies To DTC BDRs on Veeam B&R 13.1.1.18 Source HALO 1179664 Start here when a NinjaOne Veeam alert fires or a veeam* ...