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60 total results found
Security & Single Sign-On
Authentication, SSO, and security endpoints
Releases & Change Management
Release and change management endpoints
Chat & Collaboration
Chat and collaboration endpoints
Integration Framework
Core integration framework endpoints
Vendor Integrations: RMM & Security
RMM and security vendor integration endpoints
Vendor Integrations: Accounting
Accounting vendor integration endpoints
Vendor Integrations: Marketplace & Distribution
Marketplace and distribution vendor integration endpoints
Social Media, CRM & Notifications
Social media, CRM, and notification endpoints
System Configuration & Administration
System-level configuration and administration endpoints
DTC Client Portal
User guide for DTC's Client Portal at my.dtctoday.com. Covers account setup, the dashboard, support tickets, quotes, billing, approvals, payment methods, profile management, and frequently asked questions.
Tickets (Faults)
39 tables, 13 key tables. Core ticket/fault tables including FAULTS (757 cols), FAULTARC, FAULTAPPROVAL, and related entities.
Ticket Configuration
46 tables, 7 key tables. Request types, statuses, outcomes, categories, workflows, and standard request templates.
Actions (Ticket Notes)
7 tables, 3 key tables. Ticket actions, notes, replies, and action types.
Clients & Sites
29 tables, 5 key tables. Client records (AREA), sites, service sites, organisations, and companies.
Users & Contacts
26 tables, 1 key table. End user records (USERS), portal access, user preferences, and roles.
Agents & Technicians
44 tables, 4 key tables. Agent records (UNAME), sections/teams, templates, and agent configuration.
Invoicing & Billing
40 tables, 5 key tables. Invoice headers and details, payments, charge rates, and tax configuration.
Contracts & Recurring
16 tables, 3 key tables. Contract headers, details, and recurring billing configuration.