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Restore From Cloud At Ridgebrook

🔧 Bare Metal Recovery from MSP360 (Staging Backup)


1. ConfigureBoot into BIOS SettingsSetup

Boot into the BIOS and make the following config changes:

1A. Disable Secure Boot - select Boot Configuration and turn the slider OFF to disable secure boot. Click Yes to confirm.

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1B. SATA/NVMe Operation - Select Storage and set SATA/NVMe Operation to AHCI/NVMe.

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1C. AC Behavior & Block Sleep - Select Power and set AC Behavior to Last Power State and Block Sleep to On.

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1D. Wake on LAN/WLAN - Select System Management and set Wake on LAN/WLAN to LAN or WLAN.

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1E. Click Apply Changes (at the bottom) & Exit to reboot.

2. Boot into MSP360 Recovery Image

Insert the USB and boot tointo the MSP360 Recovery DiskImage on the target machine.

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2.3. Launch Bare Metal Recovery

From the Recovery Environment menu, choose “Bare Metal Recovery"

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3. Authenticate with MSP360

Enter your MSP360 account credentials (Username/Password)

Credentials for "staging@dtctoday.com" are stored in 1Password - https://start.1password.com/open/i?a=QF5SHHOLYVG5TMAI3PF2TQM5GA&v=wcqnpbfbjggdea6jruotfavnou&i=x6jk3ody2jemuok3ewcfnzajx4&h=team-dtc.1password.com

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4. Select the Storage Location

Choose “Staging Storage (Restore Only)” from the list of available locations.

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5. Troubleshooting: Missing Staging Storage

If the Staging Storage is not listed:

1. Exit the Bare Metal Recovery interface.

2. From the main menu, go to: Tools → Backup.

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3. Switch to the “Backup Storage” tab — confirm the Staging Storage appears here.

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4. Exit the Backup tool and return to Bare Metal Recovery — the Staging Storage should now be listed.

6. Select Backup Job

Choose the backup job named “Staging Job".

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7. Locate the Backup Image

Navigate to and select the appropriate backup set

Structure: Company > Location > ComputerName

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8. Select the Backup Version

Select the Latest version available as the restore point.

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Click Yes to Retrieve archive content from storage.

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9. Review Partition Layout

You should now see the partition layout from the backup image. Click NextUncheck all disks except for the OS drive to proceed..

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From the partition screen you can change the target size of the drive to be smaller if it is bigger than the local systems drive by clicking on the underlined amount.

Please check that the Used amount isn't bigger than the local drive before making this change.

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10. Choose Local Disk

Ensure the correct physical disk on the local machine is selected as the destination.

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If you see the Backup Service is unavailable error instead of the local disk, we are currently resolving this by remaking the USB MSP360 Recovery Image. You may also be able to resolve this be restarting the MSP360 service from the command prompt. Please share or update document if we determine a better a fix for this.

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11. Configure Logging/Notifications

Proceed through the Notifications and Logging screen (default settings are fine). Click Next.

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12. Confirm & Restore

On the Summary page, review settings. Click Finish to start the restore process.

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13. Completion

Once you receive the message stating the restore has completed, close the Restore tool.

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14. IfCheck NeededOS -Disk for MBR to GPT Conversion

If the restored source disk is MBR it should be converted to GPT. GPT is more modern and robust. MBR is older but still in use, especially on legacythe systems.target machine.

MBR is not supported for boot drives in Windows 11.

Step1. 1Check if OS disk is MBR

Close the restore window once it completes and select Tools -and Command Prompt.

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Use the following steps to check if the OS disk is MBR and must be converted to GPT:

  • From Command Prompt, type diskpart > list disk.
    • An "*" (asterisk) in the Gpt column indicates that the disk is GPT.
    • An empty value in the Gpt column indicates the disk is MBR.
  • If you have multiple disks and are unsure which one is the boot disk, type list volume. In the screenshot below, Disk 0 is the C drive and Disk 1 is the USB drive. Disk 0 is MBR and must be converted to GPT
  • If you come across a data disk using MBR, it does not need to be converted for the purpose of the disk imaging process. MBR data disks are supported by Windows 11.

Verify that the OS volume is Healthy. If a different status is shown you may need to rerun the restore or take a new source backup.

Leave the command prompt window open if MBR to GPT conversion is needed.

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2. Optional Check thefor systemMBR in Ninja

Ninja can also be used to confirmcheck if it's MBR oris GPTin or you can run diskpart commands.use.

Option 1 - In Ninja, select the source device, then select the Custom tab and Default fields. The BIOS type, boot partition style and size can be viewed if they have been populated with the Windows Determine Boot Partition Specs script.

If the information is blank, this script can run on the device to populate the information (Run Automation > Run Script > enter Windows Determine Boot Partition Specs in the search field and click to select > leave defaults and click Run)

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Option 2 - A) Open Command Prompt onAfter the sourcescript machine or B) Boot fromrun, the Windowsvalues ISObelow onwill thebe target machine and open Command Prompt (Boot from Windows ISO > Repair your computer > Command Prompt).

  1. From Command Prompt, type diskpart > list disk.
  2. An "*" (asterisk)populated in the GPT column indicates that the disk is using a GPT. An empty value in the GPT column indicates the disk is using MBR.
  3. If you have multiple disks and are unsure which one is the boot disk, type select disk 0 (or the disk # listed) > list volume
  4. In the screenshot below you can see there is only one disk which is using GPT. You can also see that volume 0 with drive letter C is the boot volume so disk 0 is considered the boot disk.
  5. If you come across a data disk using MBR, it does not need to be convertedNinja for the purposedevice ofunder Custom > Default fields.

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    The Ninja activity log will also show additional details found by the disk imaging process. MBR data disks are supported by Windows 11.

script

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3. Skip to Step 1516 if MBR to GPT conversion is not needed.needed (i.e. Windows boot disk is GPT)

Step15. 2If Needed - ConvertOS Disk from MBR to GPT Conversion

Follow this step if MBR to GPT conversion is needed.

  1. From

    In athe command prompt onwindow that is still open:

    • bcdboot C:\windows /s C: /f BIOS
    • mbr2gpt /validate /disk:0 (substitute the targetdisk system# for the OS Disk if not 0)
    • mbr2gpt /convert /disk:0 (substitute the disk # for the OS Disk if not 0)

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    Verify that youall havecommands confirmedcomplete hassuccessfully abefore MBRexisting bootthe disk,command typeprompt.

    Optional diskpart- >use the list disk >command to confirm that the OS Disk is now GPT.select

    Close diskthe <diskcommand number> (replace <disk number> with disk # where boot volume resides)

  2. Next type clean


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15. Final Step

Exit the Recovery Environment and boot into the restored system image.

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Troubleshooting

Issue - Unclear if same backup can be restored concurrently to two target machines.

Fix - Restore to one target machine at a time.


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