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Restore From Cloud At Ridgebrook

🔧 Bare Metal Recovery from MSP360 (Staging Backup)


1. Boot into Recovery

Insert and boot to the MSP360 Recovery Disk on the target machine.

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2. Launch Bare Metal Recovery

From the Recovery Environment menu, choose “Bare Metal Recovery"

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3. Authenticate with MSP360

Enter your MSP360 account credentials (Username/Password)

Credentials for "staging@dtctoday.com" are stored in 1Password - https://start.1password.com/open/i?a=QF5SHHOLYVG5TMAI3PF2TQM5GA&v=wcqnpbfbjggdea6jruotfavnou&i=x6jk3ody2jemuok3ewcfnzajx4&h=team-dtc.1password.com

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4. Select the Storage Location

Choose “Staging Storage (Restore Only)” from the list of available locations.

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5. Troubleshooting: Missing Staging Storage

If the Staging Storage is not listed:

1. Exit the Bare Metal Recovery interface.

2. From the main menu, go to: Tools → Backup.

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3. Switch to the “Backup Storage” tab — confirm the Staging Storage appears here.

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4. Exit the Backup tool and return to Bare Metal Recovery — the Staging Storage should now be listed.

6. Select Backup Job

Choose the backup job named “Staging Job".

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7. Locate the Backup Image

Navigate to and select the appropriate backup set

Structure: Company > Location > ComputerName

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8. Select the Backup Version

Select the Latest version available as the restore point.

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Click Yes to Retrieve archive content from storage.

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9. Review Partition Layout

You should now see the partition layout from the backup image. Click Next to proceed.

From the partition screen you can change the target size of the drive to be smaller if it is bigger than the local systems drive by clicking on the underlined amount.

Please check that the Used amount isn't bigger than the local drive before making this change.

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10. Choose Local Disk

Ensure the correct physical disk on the local machine is selected as the destination.

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11. Configure Logging/Notifications

Proceed through the Notifications and Logging screen (default settings are fine). Click Next.

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12. Confirm & Restore

On the Summary page, review settings. Click Finish to start the restore process.

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13. Completion

Once you receive the message stating the restore has completed, close the Restore tool.

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14. If Needed - MBR to GPT Conversion

If the source disk is MBR it should be converted to GPT. GPT is more modern and robust. MBR is older but still in use, especially on legacy systems. MBR is not supported for boot drives in Windows 11.

Step 1 - Check the system in Ninja to confirm if it's MBR or GPT or you can run diskpart commands.

Option 1 - In Ninja, select the source device, then select the Custom tab and Default fields. The BIOS type, boot partition style and size can be viewed if they have been populated with the Windows Determine Boot Partition Specs script.

If the information is blank, this script can run on the device to populate the information (Run Automation > Run Script > enter Windows Determine Boot Partition Specs in the search field and click to select > leave defaults and click Run)

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Option 2 - A) Open Command Prompt on the source machine or B) Boot from the Windows ISO on the target machine and open Command Prompt (Boot from Windows ISO > Repair your computer > Command Prompt).

  1. From Command Prompt, type diskpart > list disk.
  2. An "*" (asterisk) in the GPT column indicates that the disk is using a GPT. An empty value in the GPT column indicates the disk is using MBR.
  3. If you have multiple disks and are unsure which one is the boot disk, type select disk 0 (or the disk # listed) > list volume
  4. In the screenshot below you can see there is only one disk which is using GPT. You can also see that volume 0 with drive letter C is the boot volume so disk 0 is considered the boot disk.
  5. If you come across a data disk using MBR, it does not need to be converted for the purpose of the disk imaging process. MBR data disks are supported by Windows 11.

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Skip to Step 15 if MBR to GPT conversion is not needed.

Step 2 - Convert Disk from MBR to GPT

  1. From a command prompt on the target system that you have confirmed has a MBR boot disk, type diskpart > list disk > select disk <disk number> (replace <disk number> with disk # where boot volume resides)
  2. Next type clean


15. Final Step

Exit the Recovery Environment and boot into the restored system image.

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