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Veeam Backup and Replication Standards
Field Details Category Server Migration / Networking / Backup & DR Author Zachary Boogher (revised by Scott Leister, April 2026; schedules revised by Z. Boogher, October 2026) Date February 10, 2026 (revised October 2026) Version 1.3 Audience Tier 1/2 Engineer...
Ticket Documentation Standard
HALO PSA Document Type: Standard Operating Procedure Audience: All Technicians (T1 / T2 / T3), Account Managers Last Updated: February 2026 Version: 1.0 1. Why This Matters Every HALO ticket is a piece of institutional knowledge. When you write clear, structu...
Disaster Recovery Runbook
Document Type: Standard Operating Procedure — Emergency Reference Audience: T2 / T3 Technicians Last Updated: February 2026 Version: 1.0 1. Purpose Something catastrophic happened. Server won't boot, hardware failure, ransomware, fire, flood, or an update wen...
Veeam Backup Daily Operations & Verification SOP
Veeam Backup Daily Operations & Verification SOP Field Details Category Backup & Disaster Recovery Author IT Support Engineering Date March 2026 Version 1.0 Audience T1 (primary), T2/T3 (escalation) Platform Veeam Backup & Replication 13.x (Enterprise Edition)...
Veeam BDR Deployment SOP
Veeam BDR Deployment SOP Field Details Category Backup & Disaster Recovery Author IT Support Engineering Date March 2026 (revised October 2026) Version 1.3 Audience T2/T3 Platform Veeam Backup & Replication 13.1.1.18 (Enterprise Edition) — the pinned build; se...
Veeam Troubleshooting Playbook
Location: Backup Operations → Veeam — Troubleshooting (chapter 3059) Version: 1.1 (October 2026) Last Updated: October 2026 Applies To: Veeam Backup & Replication 13.1.1.18 (the pinned build) on DTC BDR appliances. The ten scenarios were written on v12 and sti...
Internal DNS Zone Management
Scope: All DTC-managed client environments with Active Directory Audience: T1 / T2 / T3 Technicians Last Updated: March 2026 Version: 1.0 1. Purpose This document covers the internal DNS zone management responsibilities that live on the Domain Controller — zo...
MariaDB Crash-Consistent Backup — Missing InnoDB Tablespace Files
Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms Veeam backup completes successfully (Agent or Hyper-V level). After restore (IR or Full VM Restor...
Veeam IR Mount Instability During OS-Level Changes
Document Type: Known Issue / Troubleshooting Reference Audience: L2 / L3 Last Updated: March 2026 Source Ticket: HALO 1136749 — McLean Family Dentistry Symptoms A VM running via Veeam Instant Recovery (IR) BSODs during Windows cumulative update installation....
NinjaOne Backup — Architecture Deep Dive: Lockhart, Cloud Storage & Hybrid Model
Audience: T1 / T2 Use when: You need to understand how NinjaOne Backup actually works before troubleshooting a failure — or when a tech asks "why isn't the backup running?" This page goes deeper than the setup SOP (page 1062). Understanding the architecture is...
NinjaOne Backup — NinjaOne Support Escalation: When to Call & What to Bring
Audience: T1 / T2 Use when: You've exhausted DTC-side troubleshooting and need to open a NinjaOne support ticket, or you're not sure whether an issue is DTC's to fix or NinjaOne's. DTC Scope vs. NinjaOne Scope Before escalating, make sure you're not calling N...
NinjaOne Backup — Log File Locations & How to Read Them
Audience: T2 Use when: NinjaOne console doesn't give you enough detail on a backup failure, or NinjaOne support asks for logs before they'll engage. Where Lockhart Logs Live The primary log directory on every backed-up Windows device: C:\ProgramData\NinjaRMM\...
NinjaOne Backup — Error Code Master Reference
Audience: T1 / T2 Use when: A backup fails with a numeric error code and you need to identify what it means and where to go next. All error codes link to their detailed page where available. Use Ctrl+F to jump to a specific code. General Errors (File/Folder a...
NinjaOne Backup — Backup Summary Report: Generating & Interpreting
Audience: T1 / T2 Use when: You need to confirm a site's backup health at a glance, review what ran overnight, or generate documentation for a client or internal audit. Viewing Backup Status in the NinjaOne Console Organization-level overview: NinjaOne → sel...
NinjaOne Backup — Agent Won't Install: TLS 1.2 & Prerequisites
Audience: T2 Use when: Lockhart fails to install on a device, or the backup agent isn't appearing after you've deployed it. Why Lockhart Installation Fails The two most common causes at DTC sites: TLS 1.2 is not the default protocol — NinjaOne Backup require...
NinjaOne Backup — Lockhart Service: Start, Stop, Restart & Status Checks
Audience: T1 / T2 Use when: Backups aren't running and you suspect the Lockhart service is stopped, crashed, or misconfigured. Lockhart is the codename for the NinjaOne Backup agent service. It is completely separate from the main NinjaRMMAgent service. A devi...
NinjaOne Backup — Lockhart High CPU/Disk Usage & ReFS Interaction
Audience: T2 Use when: Lockhart.exe is consuming abnormal CPU or disk I/O — slowing the server or workstation while backups run, or causing disk queue issues overnight. Normal vs. Abnormal Lockhart Resource Usage Normal: Lockhart uses elevated disk I/O durin...
NinjaOne Backup — Agent Not Showing / Backup Not Appearing After Installation
Audience: T1 / T2 Use when: You've assigned a backup plan to a device in NinjaOne but the Backup tab isn't showing, no jobs are running, or the device doesn't appear in the org's Backup Overview. Common Causes Symptom Most Likely Cause Device not in Ba...