Search Results

Audience: T1 / T2 Use when: Backup fails with "Error 360: Cloud communication error." What This Error Means Lockhart cannot reach NinjaOne's cloud storage backend, which is hosted on Amazon Web Services (AWS). The local NAS leg of the backup may have complete...

Audience: T2 Use when: Backup fails with "Error 131: Connect lost during backup operation." What This Error Means Unlike Error 360 (which fires when the cloud is unreachable from the start), Error 131 means Lockhart established a connection to NinjaOne's clou...

Audience: T2 Use when: Backup fails with "Error 10053: Connection aborted by host machine" or "Error 10054: Connection reset by host machine." These are Windows Sockets (Winsock) error codes surfaced through Lockhart during the cloud upload phase. 10053 vs. 1...

Audience: T2 Use when: Setting up a new site, troubleshooting cloud connectivity errors (360, 131, 10053/10054), or confirming a UDM isn't blocking NinjaOne traffic. What NinjaOne Backup Needs to Reach Lockhart communicates with two categories of external end...

Audience: T1 / T2 Use when: Backup pre-flight fails with "Error 318: NAS_NOT_DEFINED." What This Error Means No default network storage device has been configured at the organization, location, or device level in NinjaOne. The backup plan is set to use local ...

Audience: T1 / T2 Use when: Backup fails with "Error 13: Missing or insufficient permissions. Access Denied." What This Error Means The SYSTEM account on the device running Lockhart was denied access to one or more files or folders that are included in the ba...

Audience: T2 Use when: Backup fails with "Error 5: Access denied to agent due to EFS file encryption." What EFS Is EFS (Encrypting File System) is a Windows feature that encrypts individual files or folders using the user's certificate. Files encrypted with E...

Audience: T1 Use when: Backup fails with "Error 20: Individual file deleted as folder backup path." What This Error Means The backup plan has a specific file or folder path configured as a backup target, but that path no longer exists on the device. Lockhart ...

Audience: T2 Use when: Backup fails during integrity check with "Error 313: File not found" or "Error 314: Inconsistent file." These errors both fire during NinjaOne's integrity verification of the backup repository. They indicate that files in the backup inde...

Audience: T1 / T2 Use when: Backup fails with "Error 315: Credentials failed when authenticating to Network Storage device." What This Error Means Lockhart reached the NAS (network connectivity is fine) but the NAS rejected the authentication attempt. The cred...

Audience: T1 / T2 Use when: Backup fails with "Error 316: No host found for Network Storage." What This Error Means Lockhart is trying to connect to the NAS using the hostname in the configured UNC path, but cannot resolve or reach that hostname. The NAS eith...

Audience: T1 / T2 Use when: Backup fails with "Error 317: UNABLE_TO_REQUEST_CREDENTIALS." What This Error Means Lockhart's pre-flight check requires retrieving the NAS credentials from NinjaOne's cloud platform before it can connect to the NAS. Error 317 mean...

Audience: T2 Use when: Setting up NinjaOne backup at a new site, auditing an existing site's NAS configuration, or troubleshooting recurring NAS-related backup errors. This page documents the DTC-standard NAS configuration for NinjaOne backup and the most comm...

Audience: T1 / T2 Use when: A user needs a specific file or folder recovered from a NinjaOne backup. File/folder restore is non-destructive and doesn't require a maintenance window. It can be done while the machine is in normal operation. Before Starting — Co...

Audience: T2 / T3 Use when: A server or workstation needs to be restored from an image backup — either bare metal recovery to the same hardware, or restore to different hardware. ⚠ Image restore is a significant operation. Always loop in T3 (Nate Smith) for se...

Audience: T1 / T2 Use when: A restore attempt fails with "No data available," the destination device isn't appearing in the restore-to dropdown, or the restore fails to start. "No Data Available" on the Restore Page This message appears when NinjaOne can't fi...

Audience: T2 Use when: You need to recover specific files from an image backup without performing a full bare metal restore — or when a full restore would take too long and only a few files/folders are needed. What Cloud Mount Is Cloud Image Mount allows Ninj...

Audience: T2 Use when: Verifying that a specific device's backup is genuinely usable, not just "green" in the console — or investigating whether a backup that's been running for months has actually been producing reliable data. Why Console Green Isn't Enough ...